The Game with Alex Hormozi Problem Solving: It's Usually the Big Obvious Sh*tty Answer | Ep 155
6 snips
Oct 5, 2019 Tackle the big, obvious problems in business instead of getting lost in smaller, complex issues. Clear communication is key, and focusing on fundamentals leads to success. Customer retention often suffers from mediocre service, so proactive improvement is essential. Don't overthink; evaluate your staff and processes to enhance performance. Consistency in lead generation and nurturing relationships is crucial for growth. Refining existing strategies is more effective than chasing new marketing fads.
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Clear Communication
- Focus on clear and simple communication in marketing and copywriting.
- Assume your audience is at a third-grade reading level or less for better clarity.
Confront the Obvious
- When facing business problems, address the big, obvious issues first.
- Often, the most impactful solutions are the simple, unsexy truths we tend to avoid.
Goodwill and Attrition
- Maintain goodwill with customers through consistent attention and relationship-building.
- Goodwill acts as a buffer against attrition, preventing customer churn when issues arise.