First 30 days: Hand-holding and consistent experience

During the first 30 days of client onboarding, the focus is on providing a consistent experience and hand-holding to ensure clients understand the program and feel supported. This is achieved through automated text messages and emails, regular newsletters, and inviting clients to community events. A progress report is sent at the 30-day mark to acknowledge their achievements and reinforce their commitment to fitness. Referrals and reviews are also encouraged during this period, with incentives provided to clients who bring in new members or write Google reviews.