Grow A Small Business Podcast Trail Running Business Success: Founder of Harrier Trail Running Shares Her Secrets to Achieving Consistent 30% YoY Growth and a 97% NPS. Discover Her Expertise in Growth, Quality, and Leadership. (Episode 546 - Kate Parker)
In this episode of Grow a Small Business, host Troy Trewin interviews Kate Parker, Founder of Harrier Trail Running Shares Her Impressive Journey and Secrets to Achieving Consistent 30% YoY Growth and a 97% NPS. Kate shares her experiences on scaling, managing quality, and navigating leadership challenges. She offers valuable insights into balancing work and life, and strategies for successful business growth. Don't miss this episode for practical advice and inspiration. Other Resources: NPS. An easy way to measure if your customers love you in 21 minutes – use the Net Promoter Score (NPS). And it's FREE. Why would you wait any longer to start living the lifestyle you signed up for? Balance your health, wealth, relationships and business growth. And focus your time and energy and make the most of this year. Let's get into it by clicking here. Troy delves into our guest's startup journey, their perception of success, industry reconsideration, and the pivotal stress point during business expansion. They discuss the joys of small business growth, vital entrepreneurial habits, and strategies for team building, encompassing wins, blunders, and invaluable advice. And a snapshot of the final five Grow A Small Business Questions:
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What do you think is the hardest thing in growing a small business? According to Kate Parker, the hardest thing in growing a small business is being confident in your choices. She highlights the challenge of navigating numerous potential paths for growth and making decisions with confidence in a rapidly evolving business environment.
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What's your favourite business book that has helped you the most? Kate Parker's favourite business books that have helped her the most are "The Seven Habits of Highly Effective People" by Stephen Covey and "How to Win Friends and Influence People" by Dale Carnegie. She finds these old-school business classics to be major inspirations for her.
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Are there any great podcasts or online learning resources you'd recommend to help grow a small business? Kate Parker recommends the Hammersley Brothers podcast for those in e-commerce, as it provides valuable insights. She also values funded courses for managerial and leadership development, which she takes advantage of through UK government schemes.
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What tool or resource would you recommend to grow a small business? Kate Parker recommends using Excel as a versatile tool for small business growth. She finds it invaluable for tracking KPIs, managing cash flows, and creating profit and loss statements, making it a foundational resource for business management.
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What advice would you give yourself on day one of starting out in business? Kate Parker advises herself on day one of starting out in business to "be strong, keep the focus, and don't settle for less than you expect." This guidance emphasises resilience, clarity, and maintaining high standards.
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Quotable quotes from our special Grow A Small Business podcast guest:
Constantly improve your product; quality is key to retaining customers – Kate Parker
Be clear about role expectations to avoid difficult conversations later – Kate Parker As a leader, be confident in your choices and stay true to your vision – Kate Parker