136. Ilya Frangos, Galine, Frye, Fitting & Frangos - Systems and Checklists: Level Up The Client Journey

With over 75 years of combined experience in personal injury settlements, arbitrations awards, and trial verdicts the California-based Galine, Frye, Fitting & Frangos has customer success down to a science. Partner Ilya Frangos has successfully tried cases to verdict and obtained multiple six and seven-figure settlements. But for Ilya - it's not about the money. He knows that what his clients really want is to feel a little more whole again. It is his commitment to the well-being of his clients that guides his decisions. Today we discuss his time as a JAG officer and what the military taught him about running a firm, establishing trust with clients and employees, and how to replicate an excellent client journey. We also discuss getting ahead by giving back.

Whats in This Episode?

• Who is Ilya Frangos?
• What did he learn as a JAG officer for 5 years in the California state military reserve?
• How can firm owners best establish trust with their employees?
• Why is it important to keep in touch with clients even when there is nothing to report?
• How can checklists help replicate a successful client journey?
• How can firms better integrate with the communities they serve?
• What values drive the firm?