Why Listening is the #1 HR Advantage

In this episode of the HR Leaders Podcast, we sit down with Jason Bloomfield, Global Head of Talent Acquisition Transformation at Ericsson, to unpack how a 149-year-old company is rebuilding HR by putting people before technology.

Jason explains how a failed global HR tool rollout, what he openly calls the “tool of doom,” became the catalyst for a complete reset. Instead of adding more systems, Ericsson built a global feedback loop that turns employee sentiment into action, investment, and prioritised roadmaps.

Most importantly, Jason shares why five-year plans no longer work, why the shelf life of strategy is now six months, and how HR, TA, and change leaders must build change agility, skills intelligence, and authentic empathy to stay relevant in an AI-driven world.

🎓 In this episode, Jason discusses:

1. Why authentic empathy will separate leaders in the AI era
2. How a global feedback loop now drives roadmaps and prioritisation
3. Why Ericsson moved from technology-first to people-first HR design
4. How skills, AI, and internal mobility connect TA, learning, and retention
5. Why five-year strategies are obsolete and speed matters more than certainty

🙏‍ Thank you to our series partner - atlas copilot

Meet the AI-native adaptive learning platform that builds the course, teaches the skill, and proves the impact, while work is happening, not weeks later → https://www.atlascopilot.com/

See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.