Toolbox for the Trades Better, Stronger, Faster: Integrating Best Practices in a Center of Excellence
Mike Rudolf, COO at Sila Services, and his colleagues knew they needed to form valuable partnerships if they were going to fulfill their vision for growth. So they teamed up with ServiceTitan and private equity to step up their expansion efforts.
But now they had a new problem. How would they efficiently integrate these new best practices in 23 locations? Thus, Sila’s Center of Excellence (CoE) was born. By funneling their subject matter experts through the CoE, Sila is continually evolving to keep up with their incredible growth.
Mike and the CoE’s director, Marisa Samuel, gives us an exclusive peek into how the CoE makes their people and processes better, stronger, and faster by bringing creative champions together.
Join us as we discuss:
- (6:17) Sila Services’ partnerships and rapid two-year growth
- (9:54) Identifying the need for the Center of Excellence
- (18:07) Maintaining the CoE and measuring practical benefits
- (25:07) A business-in-a-business structure for subject matter experts
Check out these resources we mentioned during the podcast:
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