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Virtually everything that’s difficult about getting computers to do work for us is in getting them to understand our question or request and in our understanding their answer. How we interact with them is the problem.
And that's where Sophie Kleber comes in. She is the UX – that’s User Experience – Director for the Future of Work at Google and an expert in ethical AI and future human-machine interaction. She deeply understands the emotional development of automated assistants, artificial intelligence, and physical spaces. Sophie develops technology that enables individuals to be their best selves. Before joining Google, Sophie held the Global Executive Creative Director role at Huge, collaborating with brands like IKEA and Thomson Reuters. She holds an MA in Communication Design and an MBA in Product Design, and is a Fulbright fellow.
In the conclusion of our interview, we talk about about how she got into the user experience field, the emergence of a third paradigm of user interfaces, the future of smart homes, privacy, large language models coming to consumer devices, and brain-computer interfaces.
All this plus our usual look at today's AI headlines.
Transcript and URLs referenced at HumanCusp Blog.