Masters of Scale

Ray Dalio: How to embrace conflict

Oct 26, 2021
Steve Horgan, a legendary field hockey umpire, shares insights on managing conflict effectively in high-pressure situations. He discusses the importance of constructive disagreement, using examples from historic matches like India vs. Pakistan. Horgan emphasizes the need for radical truthfulness in teams to promote innovation and better decision-making. The conversation also explores balancing open debate with direction in organizations and considers how AI can influence decision-making while stressing the importance of human context.
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ANECDOTE

Mediating Conflict in Sports

  • Steve Horgan, a field hockey umpire, shares a story about a tense India-Pakistan match.
  • By intervening early and appealing to shared values, he facilitated a brilliant, sportsmanlike game.
ADVICE

Invite Criticism

  • Don't ask for feedback on your idea; ask what’s wrong with it.
  • Find the flaws before presenting your idea to the world, advises Reid Hoffman.
ANECDOTE

Ray Dalio's 1982 Prediction

  • Ray Dalio misjudged the 1982 market crash, leading to significant losses.
  • This humbling experience taught him to seek out diverse perspectives.
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