Arguing can actually make teams more innovative and productive. Yes really. According to journalist and writer Ian Leslie, not rocking the boat may make for a nice work life it but may not actually be good for business.

For his book Conflicted, Ian interviewed conflict resolution experts from around the globe to understand how it can be harnessed as a superpower and he shares what he’s learned. (And spoiler alert turning conflict into a positive is all about how it is framed and managed in the company culture.)

And when it comes time to kiss and make up why do we find it so hard to apologize? Media trainer Brett de Hoedt has had to wrangle many an apology for his clients and he shares his top tips for an effective “sorry”.

For more on the artful apology hear Brett’s podcast The Hardest Word.

Producer: Maria Tickle

Producer: Maria Tickle

Harnessing conflict as a superpower at work