The CMO Podcast Michael Fisher ( Cincinnati Children's Hospital) | Creating a Culture of Kindness, Care & Healthcare Innovations
Oct 23, 2019
Michael Fisher, President and CEO of Cincinnati Children's Hospital, shares insights on leading one of the top pediatric hospitals in the U.S. He emphasizes the importance of cultivating a culture of kindness and care among over 15,000 employees. Fisher discusses the delicate balance between data and storytelling in healthcare marketing and reflects on a tragic incident that spurred safety reforms. His personal journey through non-Hodgkin's lymphoma highlights resilience and the value of teamwork, reinforcing the significance of empathy in healthcare leadership.
AI Snips
Chapters
Books
Transcript
Episode notes
Personal Surgery Moment That Shaped Leadership
- Michael Fisher recounts his son Johnny's emergency hip surgery during Fisher's first year at Cincinnati Children's.
- The experience made him remember every family treats each encounter as uniquely important.
Scaling Safety Through Shared Learning
- Cincinnati Children's seeded a collaborative safety movement now called Solutions for Patient Safety across 140 institutions.
- That shared-learning network prevented thousands of harms and saved hundreds of millions for health systems.
Purpose Is Palpable And Self‑Reinforcing
- Fisher says employees and patients immediately think 'kids, pride, love' when they hear Cincinnati Children's.
- That palpable purpose makes kindness and care a daily organizational habit.
