The AI in Business Podcast Responsible AI That Scales Across Customer Workflows - with Miranda Jones of Emprise Bank
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Jul 22, 2025 Miranda Jones, SVP of Data & AI Strategy at Emprise Bank, discusses the crucial role of responsible AI in the financial sector. She highlights the need for safe, experimental environments for employees to cultivate their skills. The podcast touches on why domain-specific models are more effective than generic ones, especially in ensuring compliance and building trust. Jones also emphasizes the importance of a measured, human-centric approach to AI adoption, balancing innovation with ethical considerations to mitigate risks.
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Enable Safe AI Experimentation
- Let employees safely experiment with generative AI tools to learn prompt engineering and tool limitations.
- Protect proprietary and customer data during this learning to avoid risks and encourage adoption.
Generative AI Enhances Document Clarity
- Generative AI improves understanding of unstructured data like documents more than transactional data.
- Using AI helps employees realize the value of concise communication over verbose text.
Value of Domain-Specific Models
- Domain-specific AI models perform better in banking due to context, compliance, and communication nuances.
- Generalized models lack local dialect understanding, affecting customer interaction quality.