Seeking The Frictionless Organization with Bill Price and David Jaffe

The CX Goalkeeper had the great opportunity to interview Bill Price and David Jaffe

Bill's LinkedIn Headline: President, Driva Solutions; Co-Founder, LimeBridge; Chair, Global Operations Council; Advisor, CustomerThink.

David's LinkedIn Headline: Consulting Director and Partner in Limebridge Australia Co-author of The Best Service Is No Service

Highlights:

• 00:00 Game Start

• 00:25 Introductions

• 02:34 Bill's and David's values

• 07:00 Friction

• 09:04 No Service The Best Service

• 11:51 Interactions

• 15:06 The Value Irritant Matrix

• 20:01 Customer ecstasy

• 23:30 Measurements

• 28:11 Personalization

• 31:22 Cultural Aspects

• 35:31 The Future of CX

• 38:35 Books' suggestion

• 40:21 Contact Details

• 41:06 Golden Nuggets

and much more https://www.cxgoalkeeper.com/BillPrice-DavidJaffe

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