
Business Transformation Pitch with The CX Goalkeeper Seeking The Frictionless Organization with Bill Price and David Jaffe
The CX Goalkeeper had the great opportunity to interview Bill Price and David Jaffe
Bill's LinkedIn Headline: President, Driva Solutions; Co-Founder, LimeBridge; Chair, Global Operations Council; Advisor, CustomerThink.
David's LinkedIn Headline: Consulting Director and Partner in Limebridge Australia Co-author of The Best Service Is No Service
Highlights:
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00:00 Game Start
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00:25 Introductions
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02:34 Bill's and David's values
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07:00 Friction
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09:04 No Service The Best Service
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11:51 Interactions
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15:06 The Value Irritant Matrix
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20:01 Customer ecstasy
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23:30 Measurements
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28:11 Personalization
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31:22 Cultural Aspects
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35:31 The Future of CX
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38:35 Books' suggestion
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40:21 Contact Details
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41:06 Golden Nuggets
and much more https://www.cxgoalkeeper.com/BillPrice-DavidJaffe
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