Bloomberg Talks Booking Holdings CEO Glenn Fogel Talks Travel Demand
Feb 21, 2025
Glenn Fogel, CEO of Booking Holdings, shares insights on the travel industry's recovery and future trends. He examines global leisure travel demand and how recent earnings impact the company. Fogel highlights the transformative role of AI in enhancing travel planning and customer service, addressing concerns about automation's effect on jobs. The conversation also touches on strategies for navigating inflation while maintaining consumer interest in travel.
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Global Travel Demand
- Booking Holdings saw strong Q4 growth across all regions globally.
- U.S. had the slowest growth at 10%, while the rest of the world saw 20% growth.
Consumer Resilience
- Despite inflation concerns, consumer travel demand remains robust.
- People prioritize travel, even making sacrifices in other areas.
AI Trip Planning
- Glenn Fogel used ChatGPT with his wife to plan a trip to Singapore.
- Booking Holdings is incorporating AI, including large language models, into its platforms.