The People Performance Podcast - Brought to you by T2

The value of using a Customer Service Competency Framework

Mar 20, 2019

30:33

forum

Ask episode

view_agenda

Chapters

auto_awesome

Transcript

info_circle

Episode notes

Dave Pendleton and Martin Johnson talk about the value of using a Customer Service Competency Framework in the organisation. They explain why measuring and developing input leads to greater output and explore the 16 universal competencies of great service advisors.

Home Top podcasts Popular guests Top books