PurePerformance From Infra to Services to Happy End Users: The role of SLOs at Uber with Vishnu Acharya
Jan 6, 2025
Vishnu Acharya, Head of Network Infrastructure EMEA and Platform Engineering at Uber, shares his remarkable journey from eBay and Yahoo to a decade at Uber. He discusses scaling the company to 4,000 engineers and the crucial role of Service Level Objectives (SLOs) in ensuring platform reliability. Insights on navigating complex partnerships, optimizing cloud provider relationships, and the importance of understanding end-user journeys are highlighted. Discover how observability enhances innovation and capacity in Uber's fast-paced tech landscape.
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Early Days at Uber
- Vishnu Acharya joined Uber in 2014 when the infrastructure team had only 16 engineers.
- Every day was a struggle to keep the systems running, resembling a "survival mode."
Transparency with Partners
- Uber aims for transparency with partners like McDonald's, sharing metrics and performance data.
- This helps understand the entire system's performance and identify potential issues.
Shared Responsibility
- Unlike traditional e-commerce, Uber's customer experience is intertwined with its partners.
- This makes it crucial to ensure customer satisfaction without assigning blame to partners.