
From Infra to Services to Happy End Users: The role of SLOs at Uber with Vishnu Acharya
PurePerformance
00:00
Navigating Complex Partnerships in Service Delivery
This chapter explores the intricate dynamics of managing partnerships with major clients, focusing on service level agreements and the importance of transparency. It highlights the challenges of ensuring customer satisfaction within a multi-partner environment, particularly during the pandemic, and emphasizes the need for tailored communication and strong collaborations. Additionally, the conversation reflects on how effective data sharing and understanding end-user journeys can enhance service reliability and operational resilience.
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