🎤Don’t just talk customer centricity…DO IT in “The one with Human to Human banking” episode 52 with Aarthi Murali of M&T Bank🎧

🥰Humans serving humans

✅How can you get CX "Front to Back" in your company

😲Muscat, Oman y'all! Oman!

🛒Becoming the Wegmans of Banking

🧐How do you deliver community-based CX...at scale?

🤘Nic Z...your fave topic makes an appearance!

🦉Your customers don't compare you to your industry...they compare you to ALL of their experiences

Hosted by Rick Denton, CX Passport guides you through a conversation on customer experience and travel.

Episode resources:

Aarthi Murali: www.linkedin.com/in/aarthi-murali-0a6b90/

M&T Bank: www3.mtb.com/

“The one with Human to Human banking” - Aarthi Murali E52