In this Pocket Sized Pep Talk, you'll learn:
- Why customer service is so important to a business
- Common misunderstandings that businesses have regarding customer service
- Three, key principles of exceptional customer service
- Classic mistakes businesses make when trying to provide good customer service
Roger Staubach once said, "There are no traffic jams along the extra mile." We all want to go the extra mile, and Dr. Kelly Henry tells us how!
