CSM Practice - The Customer Success Podcast How to DEVELOP a CUSTOMER SUCCESS STRATEGY
Discover the Customer Success Strategy roadmap that was used in establishing a framework and journey for maturing the customer success organization.
The development of a customer success strategy has always been a crucial step in delivering effective results. In the absence of a customer success management strategy, challenges may arise, such as:
- Undefined customer success roles
- Chaotic customer data
- Lack of a unified voice in the organization.
In this Customer Success Executives Roundtable session, Will Rahim shared their customer success strategy roadmap, which helped in building a data-driven model for their team. They were able to combat the challenges faced by their customer success organization by developing a 5-year roadmap. This roadmap allowed them to gradually set up and mature a customer success program.
Listen to this customer success strategy podcast episode, and discover the blueprint they followed in launching and optimizing their customer success organization and the lessons they learned along the way.
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Additional Resources:
📑 Blog: Exceeding goals with scalable customer success
https://bit.ly/3wEgxmj
⏬ Slides: Delphix Customer Success Strategy Roadmap
https://bit.ly/49Sn8bc
🎥 Video: How to Develop A Customer Success Program
https://bit.ly/49YhkNr
🎥 Video: How to Deliver a WOW CUSTOMER SUCCESS Experience at SCALE
https://bit.ly/4acLYTp
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