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Wake Up to Money

Water Bills, They're Multiplying

Feb 17, 2025
In this discussion, Jane Foley, Head of FX Strategy at Rabobank, and Karen Kerrigan, COO at Moneybox, dive into pressing financial issues. They spotlight Thames Water's impending bill increases, emphasizing consumer concerns and regulatory challenges. The duo also explores the impact of fintech on savings and investments, highlighting how competition is reshaping interest rates. Additionally, they touch on customer service innovations in finance and the shifting economic landscape, from wage inflation to evolving labor market demands.
52:19

Podcast summary created with Snipd AI

Quick takeaways

  • Water companies, including Thames Water, face scrutiny as they appeal for higher bills despite critiques over service and infrastructure improvements.
  • Financial tech firms like Moneybox are evolving rapidly, focusing on customer experience while introducing innovative saving and investment tools for users.

Deep dives

Water Companies Under Scrutiny

Water companies are facing increased scrutiny as the deadline approaches for appeals regarding bill rises. Thames Water, one of the largest providers, is appealing for higher rates beyond the already sanctioned 35% increase by regulators. The Consumer Council for Water emphasizes the need for substantial infrastructure investment while balancing consumer affordability and value for money. Critics argue that continued hikes in bills are unjustifiable without demonstrated improvements in services or infrastructure by these companies.

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