In this discussion, Jane Foley, Head of FX Strategy at Rabobank, and Karen Kerrigan, COO at Moneybox, dive into pressing financial issues. They spotlight Thames Water's impending bill increases, emphasizing consumer concerns and regulatory challenges. The duo also explores the impact of fintech on savings and investments, highlighting how competition is reshaping interest rates. Additionally, they touch on customer service innovations in finance and the shifting economic landscape, from wage inflation to evolving labor market demands.