Finding the Org Structure to drive Customer Success, with Puneet Kataria (CustomerSuccessBox)

In this episode of the SaaS Revolution Show, Puneet Kataria (Founder of CustomerSuccessBox) joins SaaStock's Alex Theuma as a guest on the show, to discuss how to utilise your company's organisational structure to drive customer success. Puneet shares: - How CustomerSuccessBox got their first paying customers - What lessons he's learnt in the 5 years of running the business - How to find the right org structure to drive Customer Success - The biggest challenge in customer success right now and more.       Check out the other ways SaaStock is helping SaaS founders move their business forward:  🇮🇪 SaaStock Europe: 14-15 October 2025 | Dublin, Ireland Book you tickets: https://saastock-europe.com/tickets/ 🇺🇸 SaaStock USA 2025: April 2026 | Austin, Texas Join the waitlist: https://saastock-usa.com/ 🤝 SaaStock Founder Membership: A private members group of B2B SaaS founders between $100K - $10M ARR who are committed to growth and helping others (https://www.saastock.com/founder-membership/) 🌎 SaaStock Local: Monthly meet-ups in cities all around the world, bringing together SaaS enthusiasts and experts to discuss the most pressing topics in SaaS (https://local.saastock.com/home)