EP742: Banks are increasingly under pressure to offer a true omnichannel solution to customers

Mark Aldred, Vice President, Sales International, Auriga – the banking evolution

Banks need to invest to innovate and meet users’ needs. Recent service outages have also shown that banks must act to improve the resilience of their infrastructure in terms of both hardware and software. Further, legacy institutions in the UK appear to be rethinking their branch closure programmes, potentially opting instead to make the branch experience one of the building blocks of an omnichannel service offering. Where next for the banks – the topic of this discussion between Robin Amlôt of IBS Intelligence and Mark Aldred, Vice President, Sales International at Auriga.