Perpetual Traffic Unlock the Secrets of Connection: 3 Steps to Supercommunication with Charles Duhigg
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Jul 12, 2024 
Charles Duhigg, the mastermind behind 'The Power of Habit,' discusses habit formation and communication secrets. Topics include tweaking behaviors, origins of toothbrushing, science of effective communication, mastering deep questions, active listening, Google's Project Aristotle, and genuine connections.
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Conversation Types
- Every discussion has different types of conversations (practical, emotional, social).
- Diagnose the conversation type and match it for better communication.
Meta-Conversations
- Use meta-conversations to clarify the type of conversation you want.
- Ask "Do you want solutions or do you need to vent?"
Matching Emotions in Sales
- Match the customer's emotional state in sales.
- Acknowledge their frustration before offering practical solutions.