Sometimes it takes fresh eyes to see solutions for problems you've been struggling with forever.
That's what this episode on culture change felt like.
My guest was Israel Peck - head of Cratic Ai. He used to be a consultant on massive cost-cutting projects and discovered that culture has a huge financial impact. So he started Cratic Ai to help companies successfully shape their cultures. As you might think, given cost-cutting, he has a finance background not HR.
So the conversation was overflowing with fresh perspectives and insights. Like:
- HR needs one metric. All the other departments have them. He suggests that employee net promoter score (eNPS) could be that number (see the video below).
- It's been shown that EBITDA will increase by $10-25,000 PER EMPLOYEE for every quartile shift in eNPS.
- He know how to move the needle on eNPS and you could use his software, but you don't have to.
- We often implement programs to change culture. His methods change it from the inside out.
- The secret is: conversation. Not so secret right? He has a weird way of encouraging it.
- In my opinion, you have to be brave to reap the rewards on this.
I have had other guests who reinforced the power of great conversation in helping to create better teams. Having done a lot of this work and accidentally did some of what he talks about, I believe he is on to something. I believe we will see more of Israel and his ideas! Check it out!
Find Israel on Linkedin or https://cratic.ai/ Find me for HR consulting at https://thehrhub.ca