Round Table China cover image

Round Table China

Are seniors the new growth catalyst for e-commerce?

Nov 24, 2023
Heyang, a guest specializing in senior consumer behavior and online shopping experience, joins Ding Heng and Josh Cotterill to discuss the increasing presence of seniors in the online world. They explore the reasons behind the growth of e-commerce among the elderly, the impact of digital transformation on internet access for senior citizens in China, and the challenges faced by seniors in using online shopping platforms. They also discuss strategies to prevent online scams, promote senior-friendly designs, and hold e-commerce sites accountable.
24:53

Episode guests

Podcast summary created with Snipd AI

Quick takeaways

  • The increasing presence of senior consumers in the online world challenges the assumption that online shopping is primarily for younger customers and reflects the growth of the gray hair economy and the increasing tech-savviness of senior citizens.
  • Efforts have been made to improve the online shopping experience for senior citizens through features like big-button, big-font phones and better customer support, but protecting vulnerable elderly consumers from online scams and fraud remains a concern that requires increased security checks and regulation.

Deep dives

Growing Tech Savviness Among Senior Consumers in Online Shopping

Recent data indicates a surge in senior citizens engaging in digital retail platforms, challenging the assumption that online shopping is primarily for younger customers. In China, the spanning power of senior consumers has seen double-digit growth figures, reflecting the growth of the gray hair economy and the increasing tech-savviness of senior citizens. This trend is not limited to China, as e-commerce adoption among elderly individuals has also increased globally. Age UK reports a doubling of online shoppers aged 65 and above in the United Kingdom, while the Pew Research Center shows significant e-commerce growth among the elderly in the United States. Factors contributing to this phenomenon include the growing silver economy, increased accessibility to the internet, and the convenience of home delivery and shipping services.

Get the Snipd
podcast app

Unlock the knowledge in podcasts with the podcast player of the future.
App store bannerPlay store banner

AI-powered
podcast player

Listen to all your favourite podcasts with AI-powered features

Discover
highlights

Listen to the best highlights from the podcasts you love and dive into the full episode

Save any
moment

Hear something you like? Tap your headphones to save it with AI-generated key takeaways

Share
& Export

Send highlights to Twitter, WhatsApp or export them to Notion, Readwise & more

AI-powered
podcast player

Listen to all your favourite podcasts with AI-powered features

Discover
highlights

Listen to the best highlights from the podcasts you love and dive into the full episode