The one with the hidden customer revenue - Anita Toth | The Hidden Revenue Hunter E175

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🎤🎞️We’re going on a treasure hunt “The one with the hidden customer revenue” with Anita Toth | The Hidden Revenue Hunter in CX Passport Episode 175 🎧 What’s in the episode?...

CHAPTERS

0:00 Introduction

1:49 - Anita's Origin Story in CX

4:21 - Addressing Cost-Cutting and Hidden Revenue

6:54 - Impact of Cost-Cutting on Customer Experience

8:35 - Tactical Ways to Access Hidden Revenue

11:44 - Importance of Onboarding in Reducing Churn

14:30 - Strategies for Effective Onboarding

16:14 - 1st Class Lounge

20:10 - Firing customers?

24:11 - Balancing firing customers vs learning from them

30:27 - Contact info and closing

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I'm Rick Denton and I believe the best meals are served outside and require a passport

Episode resources:

Anita LinkedIn: https://www.linkedin.com/in/anitamtoth/

Website: https://ati.ac/