The Dentalpreneur Podcast w/ Dr. Mark Costes 2309: From Missed Calls to More Patients with AI Reception
15 snips
Aug 11, 2025 Bill Keith, a DSI black belt coach and dentist from Kansas City, teams up with Paul Gregory, co-founder of Powervox. They delve into how AI is revolutionizing patient communication in dental practices with 'Abby,' an AI receptionist that captures missed appointments and improves patient engagement. The conversation also covers Abby's emotional intelligence, seamless integration with existing practice management systems, and plans for chat-based communication. Discover how these innovations can streamline operations and enhance the overall patient experience.
AI Snips
Chapters
Transcript
Episode notes
Origin Story Of Abby
- Bill met Paul through a friend and quickly realized AI reception could fit dental practices.
- He partnered with Brian and Paul to build a dental-specific AI receptionist called Abby.
Why Direct PMS Integration Matters
- Direct PMS integration was non-negotiable to actually book new patients automatically.
- Without access to scheduling data you can't reliably block out times or place appointments.
Set Abby As First Ring After Hours
- Route after-hours and overflow calls straight to Abby so calls never ring endlessly in the office.
- Use a simple call forward in your phone system to make her the first ring after hours.