Transform NOW 419. Reshaping Healthcare With AI: Insights from Bain & Company
Sep 30, 2025
Michael Brookshire and Satty Chandrashekhar, partners at Bain & Company, share fascinating insights on AI's transformation of healthcare. They discuss key adoption hotspots like diagnostics and documentation, and practical examples of AI enhancing clinical decision-making. The duo emphasizes the 'active patient' phenomenon, altering engagement strategies, and how governance structures address ethical concerns in AI use. They also explore innovative business models arising from AI and provide valuable questions for healthcare leaders to consider before launching initiatives.
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Where AI Adoption Is Happening Now
- Diagnostics, care documentation, coding, and contact centers show the fastest AI adoption in healthcare today.
- The bigger challenge is moving from experiments to enterprise-scale deployments.
Real-World Examples Of AI Transforming Care
- Montefiore and large systems are rolling out Epic with Nuance DAX co-pilot for ambient documentation.
- Mayo and other centers pilot foundation model search to surface guidelines in patient context.
Pragmatic Focus Drives Health System Adoption
- Health systems prioritize pragmatic, rollable AI that improves productivity and fits workflows.
- Adoption depends on how much workflow and workforce redesign leaders are willing to undertake.