Keith Lee is a good friend (and fellow contrarian) from back in 2010 when he started a law blog called Associates Mind. In this episode, we'll reminisce about big shifts that technology has created in the legal profession over the past decade.
And we'll focus on a new tool that now makes it easy for lawyers to provide quick case status updates to clients via a smartphone app.
Show Notes
- Associates Mind (The blog that Keith started in 2010)
- LawyerSmack (the Slack-based lawyer community Keith runs)
- CaseStatus (the app-powered case-status service that Keith works with and helps market)
- Net Promoter Score (aka the "NPS" that Keith and Ernie mentioned)
- The Ultimate Question: How Net Promoter Companies Thrive in a Customer-Driven World, by Fred Reichheld & Rob Markey (the book that explains the NPS score, by the folks who created it)
General Resources
- The 80/20 Principle (my email newsletter)
- The 5 Pillars of a Tech-Powered Law Practice
- The Inner Circle (an online community for law firm owners)
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EPISODE CREDITS:
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