Automate operations, not guest communication - Scott Curran, Reneson Hotels

Scott Curran is the Chief Operating Officer of Reneson Hotels - an owner of branded and independent hotels here in California - as well as the co-founder of GuestEQ, a hotel operations technology platform.

These dual roles give him a unique perspective on how technology can improve operations and delight guests.

In today’s episode you’ll learn:

* The role of automation in hotel operations today

* What he’s seen as a hotel owner and operator

* Lessons from improving the hotel check-in process from his properties that host 8+ weddings each weekend

👉 How could you use the power of automation to make life easier for your guests - and your staff?

Hospitality Daily is brought to you by HotelOperations.com, which helps you empower your teams to delight guests and drive profits.

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Music for this show is produced by Clay Bassford of Bespoke Sound: Music Identity Design for Hospitality Brands