CISOs often encounter situations where everyone has a different opinion, it's a high stakes decision, and emotions are running high. These situations create crucial conversations opportunities where a CISO needs to be effective. This podcast discusses how to turn disagreement into dialogue, surface any subject, and make it safe to discuss. Please listen as G Mark Hardy and Ross Young discuss the 8 step process from the book, "Crucial Conversations."
- Get Unstuck
- Start With Heart
- Master My Stories
- State My Path
- Learn To Look
- Make IT Safe
- Explore Others' Path
- Move To Action
We recommend you visit the following Crucial Conversations Website to learn more https://www.vitalsmarts.com/crucial-conversations-training/
The Crucial Conversation Book can be found on Amazon https://www.amazon.com/dp/0071771328/ref=cm_sw_em_r_mt_dp_0Cj3FbY9KA429
Chapters
- 00:00 Introduction
- 02:13 How to have crucial conversations
- 06:14 How to make better decisions
- 09:54 The dangers of talking about business
- 14:26 The importance of clarifying what you really want
- 17:51 The importance of mutual respect
- 25:18 How to achieve a shared goal
- 29:11 How to partner together to stop terrorism
- 33:13 How to create a mutual purpose
- 37:08 How to speak your mind in a safe environment
- 40:52 The importance of being vulnerable
- 51:56 The importance of listening to people
- 54:56 How to be a successful CISO