38 Leading Dunkin Donuts from Around the Corner to Around The World with Robert Rosenberg | Partnering Leadership Global Thought Leader

Mar 18, 2021

51:54

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In this episode of Partnering Leadership, Mahan Tavakoli speaks with Robert Rosenberg, CEO of Dunkin Donuts for 35 years and author of the book “Around the Corner to Around the World: A Dozen Lessons I Learned Running Dunkin' Donuts.” Robert Rosenberg shares his origin story, leadership successes and mistakes, and lessons learned in growing Dunkin Donuts to the household name it is today, and his advice on how to effectively lead an organization.

Some highlights:

Robert Rosenberg on the origin story of Dunkin Donuts
Why and how Robert Rosenberg became the CEO of Dunkin Donuts at age 25
How in his first 5 years as CEO, Robert Rosenberg led the impressive growth of Dunkin Donuts’ and took the company public with a market cap of $120 million
Dunkin Donuts’ secret to success
Exploitation vs. Experimentation and why striking the right balance is critical for organizational growth
How learning to listen helped Robert Rosenberg recover from leadership mistakes
How and why Dunkin Donuts focused on the success of its franchisees
Robert Rosenberg’s Top 4 essentials in leading an organization: Strategy, Organization, Communication, and Crisis Management
Robert Rosenberg’s advice on how best to prepare for a crisis
The importance of trust in leadership and building impactful business relationships

Also mentioned in this episode:

Charles Lubin, founder of Sara Lee

Nathan Cummings, founder of Consolidated Foods

David Halberstam, author of “The Best and the Brightest”

Bob and Edna Demery, Dunkin Donuts franchise owners in Hartford, Connecticut

Thomas Schwarz, former president of Dunkin Donuts

Leo Prieto, Dunkin Donuts franchise owner in the Philippines

Rosabeth Moss Kanter, author of “Think Outside the Building: How Advanced Leaders Can Change the World One Smart Innovation at a Time”

Howard Samuels, former director of the Small Business Administration (SBA)

Connect with Robert Rosenberg:

Around the Corner to Around the World website

Around the Corner to Around the World on Amazon