What is a STRATEGIC Customer Success Manager?

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A typical day for a Customer Success Manager (CSM) can involve a lot of different activities, all aimed at helping their customers achieve success with their product or service.

Some of the most common activities include:

1. Interaction with customers, ensuring that their questions are answered and their needs are addressed

2. Understanding the business to know what they have based on the product

3. Identifying upsell and cross-sell opportunities with customers.

4. conducting quarterly business reviews (QBRs) with customers to help them assess their progress and identify any areas where they could use more help.

5. Helping customers expand their use of the product or service by identifying new areas where it could be beneficial for them.

Customer Success Managers need to be very organized and proactive in their approach in order to be successful in their role. They also need to have excellent communication skills in order to effectively work with both customers and other members of their team.

Join Irit Eizips, CEO of CSM Practice, and Lobat Kashi, as they talk about common challenges a Customer Success Manager encounters in a day and ways to augment customer success activities such as expansion selling and quarterly business reviews toward value realization. Learn the best customer success practices, and know what a day looks like for a Customer Success Manager.

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Additional Resources:

📑 Blog: What is a Customer Success Manager?
https://bit.ly/49Qrv6v

🎥 Video: How to Develop A CUSTOMER SUCCESS PROGRAM
https://bit.ly/49Smz14

⏬ Infographic : The Essential Guide to Quarterly Business Reviews
https://bit.ly/3V6znMS

⏬ Download: FREE Expansion Selling Ebook
https://bit.ly/3wLIRTC

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📌 Visit our Website - CSM Practice