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1394: 4 Underrated Ways to Impress Your Customers AND Ways To Make Training More Engaging for Your Staff by Michael Levitt of Breakfast Leadership

Jul 25, 2024

Business insights expert Michael Levitt shares underrated strategies for impressing customers such as empowering teams, improving packaging, innovating, and engaging directly. These approaches can strengthen relationships and ensure long-term success.

10:29

Episode guests

Michael Levitt

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Episode notes

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Quick takeaways

Empowering team to handle issues impresses customers, fostering a collaborative relationship enhances success.

Innovative packaging and direct customer engagement improve business credibility, while gamified training boosts employee engagement.

Deep dives

Key Point: Four Underrated Ways to Impress Your Customers

Impressing customers is crucial for business success. Delivering an excellent product is key, but other underrated methods include empowering your team to resolve issues efficiently, considering packaging as a representation of your brand, adopting an innovative mindset for continual improvement, and fostering a collaborative relationship with customers.

Enhancing Customer Impressions and Staff Training Engagement

7min

Focusing on Personal Growth and Therapy Benefits

3min

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Episode 1394:

Michael Levitt's insights on impressing customers reveal four overlooked strategies: empowering your team to handle issues, enhancing packaging quality, adopting an innovative mindset, and engaging directly with customers. By implementing these approaches, businesses can build stronger relationships and ensure long-term success.

Read along with the original article(s) here: https://www.breakfastleadership.com/blog/4-underrated-ways-to-impress-your-customers & https://www.breakfastleadership.com/blog/ways-to-make-training-more-engaging-for-your-staff

Quotes to ponder:

"Nothing impresses customers more than when they have their problems resolved quickly and to their satisfaction."

"Remember that a box is not just a box. It’ll have an impact on your customers in one way or another, so make sure that it’s in a positive way!"

"Customers like to see that the companies they work with are committed to improvement."

Episode references:

Thinkers 360: https://www.thinkers360.com

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