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Episode 1394:
Michael Levitt's insights on impressing customers reveal four overlooked strategies: empowering your team to handle issues, enhancing packaging quality, adopting an innovative mindset, and engaging directly with customers. By implementing these approaches, businesses can build stronger relationships and ensure long-term success.
Read along with the original article(s) here: https://www.breakfastleadership.com/blog/4-underrated-ways-to-impress-your-customers & https://www.breakfastleadership.com/blog/ways-to-make-training-more-engaging-for-your-staff
Quotes to ponder:
"Nothing impresses customers more than when they have their problems resolved quickly and to their satisfaction."
"Remember that a box is not just a box. It’ll have an impact on your customers in one way or another, so make sure that it’s in a positive way!"
"Customers like to see that the companies they work with are committed to improvement."
Episode references:
Thinkers 360: https://www.thinkers360.com
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