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Episode 1394:

Michael Levitt's insights on impressing customers reveal four overlooked strategies: empowering your team to handle issues, enhancing packaging quality, adopting an innovative mindset, and engaging directly with customers. By implementing these approaches, businesses can build stronger relationships and ensure long-term success.

Read along with the original article(s) here: https://www.breakfastleadership.com/blog/4-underrated-ways-to-impress-your-customers & https://www.breakfastleadership.com/blog/ways-to-make-training-more-engaging-for-your-staff

Quotes to ponder:

"Nothing impresses customers more than when they have their problems resolved quickly and to their satisfaction."

"Remember that a box is not just a box. It’ll have an impact on your customers in one way or another, so make sure that it’s in a positive way!"

"Customers like to see that the companies they work with are committed to improvement."

Episode references:

Thinkers 360: https://www.thinkers360.com

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