ServiceNow Series E84: Pedro Soto, ServiceNow CMDB/ITOM & Performance Analytics Consulting Practice Lead at The Cloud People

Today's guest is Pedro Soto, ServiceNow CMDB/ITOM & Performance Analytics Consulting Practice Lead, Country Manager US at The Cloud People. Founded in 2019, The Cloud People help and guide organizations to transform their business to the cloud, to gain and utilize the competitive advantages from the best cloud platform solutions on the market including ServiceNow. By utilizing their Smart Resourcing concept, customers get top quality resources for a reasonable price in a simplified and transparent way.

Pedro is a 20+ year-veteran leading teams of high-achievers in consulting, sales, project management and customer success helping companies leverage technology investments to reduce costs and improve customer experience. Currently, he leads the Americas team who are dedicated to helping technology leaders using ServiceNow to accelerate their digitization strategies by enabling their CMDB to support the adoption of the CSDM framework.

In the episode, Pedro will discuss:

The interesting work he does with The Cloud People,

Macro-trends driving Digital Transformation in the sector,

Why ServiceNow is the platform of choice,

Examples of how they are using ServiceNow to benefit customers,

Advice to CIO’s embarking on a Digital Transformation journey and

What excites him for the future of the ServiceNow platform