Creating the World's Best Client Experience Behind the Scenes: Where the Hybrid Model is Going for the Future
Alison examines key strategies for creating an exceptional client experience as the year ends, focusing on enhancing customer value and innovative business models. She highlights the upcoming Retreat Industry Forum in May 2026 and advocates for hybrid models that blend in-person and online services.
Alison proposes bite-sized offers to build trust with clients and emphasizes the need for authenticity amid a growing consumer trust gap. As we seek more personal connections in a digital world, Alison discusses the importance of integrating in-person touchpoints to foster lasting relationships and ensure business success.
Retreat Industry Forum Info & Registration
HIGHLIGHTS:
15:40 The Future of the Hybrid Model
18:32 Monetizing Your Personal Brand
21:43 The Rise of Bite-Sized Offers
25:08 Importance of In-Person Connection
28:21 Key Trends for Future Success
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