Career Change - From Tech Support to CS

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Are you contemplating a leap into a customer success role or pondering a career shift within the tech landscape?

This episode is tailor-made for you! We're thrilled to feature Imro Budhoo, Director of Customer Success Europe at Basware, and Waseem Shaikh, Manager of Customer Success at BrowserStack. They're here to unfold their transformative journeys and impart crucial strategies for smoothly transitioning into customer success.

KEY TAKEAWAYS

- Mastering strategies for a frictionless move to customer success.

- Cultivating essential skills that are vital for success in this evolving role.

- Fostering strong customer relationships and enhancing ROI.

Click here to watch the episode for additional slides and templates! 

ABOUT THE GUESTS

Waseem Shaikh, currently serving as Manager of Customer Success at BrowserStack, boasts a diverse background in software testing, with over 12 years in the Software Tech/SaaS industry. Born and raised in Mumbai, India, his journey from a Manual Tester to Automation Tester, and then from Technical Support to Customer Success Representative at BrowserStack, showcases a unique blend of technical expertise and customer success acumen. 

🔗 You may connect with Waseem via LinkedIn: https://www.linkedin.com/in/waseem-shaikh-a0b3a5198/

Imro Budhoo, the Director of Customer Success Europe at Basware, boasts 19 years of dedicated experience in customer support and success management, having climbed the ranks from a support consultant to leading a team of Customer Success Managers across Europe. Born, raised, and currently residing in Amsterdam, Imro is recognized as a driven CS professional with a strong emphasis on building relationships and delivering the outcomes customers seek through products and services. 

🔗 You may connect with Imro via LinkedIn: https://www.linkedin.com/in/imro-budhoo-b7b56497/

#CustomerSuccess #CareerChange #TechCareers

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ADDITIONAL RESOURCES

📑 Read: The Customer Success Manager Capabilities Model
https://www.csmpractice.com/csm-profiles

🎥 Watch: From Retail to Customer Success - Career Change
https://youtu.be/MayAhWHVQJo

⏬ Download: Customer Success Acronyms and Abbreviations Every CSM

👉🏻 Whenever you’re ready...If you're an 𝘦𝘹𝘱𝘦𝘳𝘪𝘦𝘯𝘤𝘦𝘥 𝘦𝘹𝘦𝘤𝘶𝘵𝘪𝘷𝘦 𝘣𝘶𝘪𝘭𝘥𝘪𝘯𝘨 𝘢 𝘊𝘚𝘔 𝘱𝘳𝘢𝘤𝘵𝘪𝘤𝘦 𝘧𝘰𝘳 𝘵𝘩𝘦 𝘧𝘪𝘳𝘴𝘵 𝘵𝘪𝘮𝘦, there are 3 powerful ways I can help you fast-track success while avoiding common pitfalls:

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📌 Visit our Website - CSM Practice