Growing a Contractor-Based Business and Kids With Alexandra Kaplan

Alexandra Gabriele Kaplan is the Founder and CEO of Kaplan Interpreting Services, a leading provider of certified medical and court interpreting services across the United States. With over 17 years of experience as a certified Spanish court interpreter, she is renowned for her precision in high-stakes environments, including courtrooms, hospitals, and corporate negotiations. In 2017, Alexandra founded Kaplan Interpreting Services, which now offers services in over 200 languages, supported by a global network of over 7,000 certified linguists. She holds a master’s degree in healthcare administration from Washington University and is also an alumna of the Latino Business Action Network's business scaling program at Stanford University.

In this episode…

Running a business based on freelancers can feel like a juggling act — especially when you’re also raising four kids. How do you manage a team of independent interpreters, serve critical healthcare and legal clients, and still preserve your family time?

Alexandra Gabriele Kaplan answers this challenge by sharing the systems, mindset, and professional networks that allowed her to scale from solo interpreter to founder of Kaplan Interpreting Services. Drawing on her healthcare administration background, Alexandra highlights how she built trust with clients, vetted contractors, and responded with resilience during crises like COVID-19, all while maintaining personal balance. Her strategy of building strong relationships with both clients and interpreters has been key to her success, proving that clear communication and mutual respect are crucial in maintaining a well-functioning business ecosystem.

Tune in to this episode of the Smart Business Revolution Podcast as John Corcoran interviews Alexandra Gabriele Kaplan, Founder and CEO of Kaplan Interpreting Services, about scaling a nationwide interpreting network. Alexandra discusses managing quality across languages, adapting during the pandemic, and the entrepreneurial programs that shaped her leadership. She also offers insights on building reputation, navigating AI disruption, and balancing work and family.