Driving Business User Engagement

🔔New Podcast Alert - Latest episode On Driving Business User Engagement has landed 🚀

How do you cultivate a relationship of trust and openness with business users when introducing change?

What does it take to not only involve but also inspire business users - be they from Marketing, HR, Finance or Sales to get involved and help shape our transformation initiatives?

Max Dave stands out in the consulting landscape as a transformative leader with over a decade and a half of dedicated service in optimising business processes. Her journey has been marked by her significant contributions to both venerable Fortune 500 companies as well as dynamic start-ups, where her strategic vision has been a driving force behind their operational success. Max has not only led these organisations through complex change but has also left an indelible mark on their operational frameworks and team culture.

Max has redefined how businesses she’s worked with visualise and streamline their workflows, fostering a culture of continuous improvement.

Her skill in applying the best fit approaches and techniques for clients plays a critical role in aligning technical solutions with business needs, ensuring that she delivers value to the organisations she works with.

Here’s what we discussed when Max joined us on The Delivery Space:

1️⃣ Effective User Engagement - We discussed the crucial elements that constitute deep engagement and how to foster them within your user base (2:58)

2️⃣ Dealing with Resistance - Max shares her insights on the hurdles she’s experienced when driving change and how to transform resistance into support (6:01)

3️⃣ How we communicate matters - Communication strategies that resonate with users, breaking down complex transformations into relatable and compelling narratives. (20:56)

4️⃣ Learning from Past Challenges - how these challenges have shaped Max’s approach to delivering value to business users. (21:25)

5️⃣ Top Tips for Driving Business User Engagement (34:33)

#TheDeliverySpacePodcast #UserEngagement #ChangeManagement #Leadership #DigitalTransformation

Follow Nisha here: https://www.linkedin.com/in/nishajoshi1/

Follow Sharon here: https://www.linkedin.com/in/sharon-williams-pmo/

Follow Max Dave here: https://www.linkedin.com/in/max-d-4a567/