In this episode, hospitality leadership coach Matt Rolfe discusses the challenges faced by the industry, particularly surrounding the alignment of strategy and execution. He emphasizes the importance of co-creating strategies with operational teams and understanding guest experience to optimize average checks. Addressing the role of culture, resilience, and the need for clear, guest-focused strategies, Rolfe provides actionable insights for restaurant operators to navigate turbulent times and achieve sustainable success.
00:00 Introduction and Meet Matt Rolfe
00:05 Matt's Background and Approach to Leadership
00:21 Creating and Executing Strategies
02:02 The Importance of Culture in Strategy
03:07 Facing Uncertainty and Building Resilience
05:05 Focusing on Guest Experience
06:21 Tailoring Service to Different Guest Types
07:06 Getting in Touch with Matt Rolfe
07:33 Conclusion and Final Thoughts
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