This week, AmSpa founder and CEO, Alex R. Thiersch, JD, and AmSpa Director of Education, Kirstie Jackson, speak with Erika Barry, NP-C, MSN, aka Injector Bunny of Moksha Aesthetics. They discuss the challenges small med spas face with recent updates to the Allē loyalty program and make suggestions that prioritize the patient experience and your practice’s values. Their conversation includes:

• How med spa professionals have responded to the rollout of these updates;
• The ways Barry is navigating and implementing the program in her practice;
• Speaking with patients who ask for a product or service you do not recommend;
• How focusing on patient outcomes can help you maintain high customer service;
• Barry’s decision to add an injector fee and how it can protect your providers’ finances;
• The commercialization of healthcare and implications for the future of aesthetics;
• Why building a foundation of community is so important.

For a breakdown of these changes, read the Allē Loyalty Program Update FAQ: https://americanmedspa.org/alle-loyalty-program

Music by Ghost Score