Workday Podcasts Is AI Taking Your Job? The Human Skills That Make You Irreplaceable - Future of Work Podcast
Dec 16, 2025
Diane Gherson, former Chief Human Resource Officer at IBM, now serves as a board member and advisor, specializing in HR transformation. She discusses how AI can augment human work rather than replace it. Gherson emphasizes the importance of defining AI's role in the workplace and involving employees in redesigning workflows. She shares insights on upskilling and the need for emotional intelligence, conflict resolution, and career advocacy as irreplaceable skills. Gherson also argues for a new work design methodology for the AI era, fostering optimism for the future.
AI Snips
Chapters
Transcript
Episode notes
Redesign Work With Employees
- Involve employees when redesigning workflows and be transparent about why you're using AI.
- Capture failures in the current process and redesign roles with cross-functional input to improve outcomes like NPS.
Zapier Example: Engineer On Call
- Zapier's CEO worked directly with customer service reps to reimagine scaling with AI.
- They added an engineer-on-call and improved NPS by fixing cross-team workflow gaps.
Rethink Work Norms
- AI returns time and agency to employees, prompting rethinking of long-standing work norms.
- The five-day workweek and industrial-era rules may be ripe for reinvention.