Gartner ThinkCast IT Symposium/Xpo Opening Keynote 2025: Gartner's Golden Path for CIOs
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Nov 25, 2025 Alicia Mullery, a Gartner expert on AI strategies, teams up with Daryl Plummer, a fellow expert specializing in AI accuracy and vendor selection, for a thought-provoking keynote. They explore the crucial gap between human and AI readiness, highlighting that human factors could undermine AI investments. With insights on managing AI costs, the importance of decision-making agents, and strategic vendor choices, they emphasize the need for CIOs to rethink their approach. Their recommendations for a 'value remix' strategy offer a fresh perspective on leveraging AI for growth.
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The Odds Against AI Transformation
- AI initiatives rarely deliver ROI or true transformation without careful guidance and balance.
- Daryl Plummer warns the odds of AI hitting ROI are about 1 in 5 and transformation 1 in 50.
Human Readiness Lags AI Progress
- AI readiness often outpaces human readiness, creating an execution gap.
- Alicia Mullery shows organizations are halfway in AI readiness but only one-quarter in human readiness.
Bring Your Own Accuracy
- Build formal accuracy measures and a two-factor checking process for AI outputs.
- Use a "good enough" ratio to define when AI accuracy meets your initiative's tolerance.
