Season 9 | Ep 108 | Managing Operational Chaos

Oct 20, 2023

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How often does operational chaos show up in your agency, and how do you manage them? Operational chaos causes many issues for agency growth, scale, profit, and your mental well-being as the owner.

In this episode of The Agency Blueprint, we discuss operational chaos, how they affect the team and day-to-day, and how to manage them properly. We explain the four causes of operational chaos – self-created chaos, missing or not working process, miscommunication, and client issues.

Don’t miss this episode to hear us share our experiences with operational chaos and the tools we’ve adopted to manage them.

Key Questions:

[02:19] How does self-created chaos show up for you as the agency owner?
[14:28] What types of miscommunications does your team experience often. and how can you manage them?
[20:02] How do client issues show up in your agency, and how do you manage them?

What You’ll Discover:

[01:12] The four causes of operational chaos – self-created chaos, missing or not working process, miscommunication, and client issues.
[02:19] We share ways self-created chaos shows up for us and how it can impact the team.
[06:14] How to manage self-created chaos by leaving a void to allow someone else to rise to the occasion.
[07:46] Understanding why your overreaction is self-sabotage and what you can do instead.
[09:31] The importance of having systems and processes in place to help you solve problems and get out of your business.
[14:28] Types of miscommunications that lead to chaos and things you can do to avoid and manage them.
[17:23] The importance of having a standardized way to communicate inter-departmentally and save time.
[20:02] How client issues show up and how to correctly manage client expectations to catch issues faster.
[21:21] Tips and tricks for timeline and client expectations to avoid chaos.

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