Car Dealership Guy Podcast Service Lane Game-Changer: Brian Benstock, TeamVelocity, VINCUE, Spyne.ai | Daily Dealer Live
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Nov 14, 2025 Brian Benstock, a dealership innovator, joins forces with David Boice, CEO of Team Velocity, with expertise in customer experience, and Danny Zaslavsky, co-founder of VINCUE, who excels in vehicle lifecycle management. They dive into the fragmented service-lane acquisition process and propose solutions for instant vehicle appraisals using AI. The trio discusses integrating technology to streamline operations, empowering dealership staff to enhance sales, and the ambitious goal of hitting 900 monthly units through improved customer engagement.
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Service Lane Is A Hidden Profit Engine
- Service-lane customers are a high-value, underutilized acquisition channel that can scale into substantial monthly profit.
- Brian converted a small, repeatable service interaction into predictable used/new car, trade, and service revenue streams.
Prototype Turned Vision Into Reality
- Brian asked for a scanner that delivered instant equity and appraisal results and VinQ delivered a prototype quickly.
- The prototype validated the vision even though full development took longer than the promised 12 days.
Fragmentation Is The Hidden Roadblock
- Fragmentation across hundreds of vendors blocks seamless data flow and real-time decisions in dealerships.
- Integration between vendors and dealer systems is the new frontier to unlock owned customer data and speed.