In this episode, AmSpa’s COO, Cathy Christensen, speaks with Paul Edwards, CEO and founder of CEDR HR Solutions. They discuss how businesses can recognize, resolve and prevent conflict in the workplace, drawing on Edwards’ over 30 years of experience as a manager and business owner. Their conversation covers:

• Understanding the baggage we have when giving feedback;
• How conflict can look at different stages of management;
• What kinds of conflict occur, with examples;
• The first steps to resolving conflict;
• Advice on multigenerational differences between employees;
• Using core values as a guiding principle for the business;
• Nurturing employee relationships to foster a better workplace;
• And more!

Read more about how to attack the conflict, not the people, with the help of CEDR HR Solutions’s Conflict Resolution Guide.