Starbucks VP of Learning, Leadership, and Cultural Experiences Brandon Carson has witnessed first-hand how different company cultures impact the way teams work together. From his work at major companies like Walmart, Delta, Home Depot, and now the Seattle-based coffee giant, Carson illustrates his own leadership philosophies of unlocking his team’s potential and coaching them to be their best selves.

In the second half of the interview with Alan Todd, Carson shares his thoughts on how the GenAI revolution should be managed by Learning & Development leaders, and why a human-first approach is key.

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How Company Culture Impacts Every Team Member