440 - Key Tasks I Delegate to My Community Manager

In this episode, I dive into the essential topic of delegating key tasks to a membership community manager.

I walk you through the specific responsibilities that have made the biggest impact for us, and why freeing up your time is so crucial as your membership grows.

I also share helpful advice for anyone considering hiring their first community manager, plus tips on how to get started if you’re unsure what tasks to pass on.

If you’re looking to take your member experience—and your own sanity—to the next level, this episode is for you!

In this episode:

• What key tasks should you delegate to a community manager in a membership business?
• How does a community manager enhance the experience for new and existing members?
• What role can a community manager play in keeping engagement high and answering member questions?
• What’s the best way to start when hiring a community manager, and how do you tailor the role to your membership’s specific needs?

Key Quotes & Takeaways:

"You can't be the rock star and the roadie. Your time, your attention is best spent on the things that only you can do. Things that are centered around really harnessing your expertise and turning it into content, turning it into coaching, turning it into opportunities to give your community access to you. That's going to take up enough of your time. And that's just the stuff where you're working in the business."

"(The role of a community manager) is much more about being almost a concierge of sorts, about suggesting that other people join the conversation, about pointing them to other resources or even tagging myself, you know, if it's something that we know that I need to chime in on them going in there and tagging me to kind of bump it up my priority list."

"If you know that you want to level up things with your member onboarding, but you just don't have the capacity for it, then these are some key things that your community manager could bring to the table."

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